Privacy Policy
Your privacy is our priority. Learn how we protect and handle your personal data when you book with Kramana.
Last Updated: April 9, 2026
1. Introduction
Kramana is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our luxury travel concierge services.
Important: We never sell your personal data to third parties!
2. Information We Collect
Personal Information:
- Full name, email, phone number
- Passport/ID details (for international travel)
- Payment information (securely encrypted)
- Billing and travel addresses
Usage Data:
- Travel search history and preferences
- Device and browser information
- IP address and location data
- Website interaction and booking patterns
3. How We Use Your Data
- Process and confirm your travel bookings
- Provide personalized travel recommendations
- Deliver exceptional customer support
- Improve our services and website experience
- Prevent fraud and ensure security
4. Cookies & Tracking
We use cookies and similar technologies to enhance your experience:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Website functionality | Session |
| Analytics | Usage tracking | 2 years |
| Marketing | Personalized offers | 90 days |
Cookie Settings: You can manage cookies through your browser settings.
5. Data Security
- 256-bit SSL encryption for all data transmission
- PCI DSS compliant payment processing
- Regular security audits and monitoring
- GDPR and data protection law compliance
6. Your Rights
- Access data
- Request deletion
- Opt-out marketing
- Data portability
7. Retention
Booking data: 7 years
Marketing data: Until unsubscribe
Analytics data: Max 2 years
8. Contact Us
Global HQ
World Trade Center, Cuffe Parade, Mumbai, 400005
Questions? Contact Our Privacy Team
24/7 privacy support and data protection assistance available
Contact Privacy Team